Frequently Asked Questions

Web site

I want to visit the site's Members Only areas. How do I get a username and password?

If you've never visited any of CUNA's Members Only sections before, you'll need to sign up for an account. On the signup form, please indicate which council you've joined. CUNA's Web Services department will send you a confirmation email with your username and password once it's been processed.

What do I do if I've forgotten my username and password?

Please visit our password help page to get a reminder email sent (under "Lost Password?")

> Password Help Page

What do I do if my username and password doesn't work?

Please send an email to CUNA's web services department and include:

Your name
Your username and password.
Your credit union and, if known, CUID number
Your council

You will receive an email indicating if you need to take any further steps, or confirmation that the problem has been resolved.

List serve

Please visit the List serve section of this site for complete background information and step-by-step instructions on how to use our email discussion lists.

CUNA Councils Connect

Please visit the CUNA Councils Connect Help/FAQ section of our website for extended information about CUNA Councils Connect.

Membership

What are the requirements for membership in the Council?

Please see the Join/Renew page of this site for eligibility requirements.

What are the benefits of Council membership?

Please see the Benefits page of this site for a description of member benefits.

What does Council membership cost?

Please see the Join/Renew page of this site for an explanation of membership periods and investments.

How do I become a member?

The fastest and easiest way to join is fill out the Join/Renew page of this site. This page contains a secure order form, so you can pay by credit card right online.

If you need to send a check, please print the Join/Renew form and mail it with your payment to the address at the top of the form.

If I join today, can I take advantage of the conference discount?

Yes. You may choose the member price when registering for a particular council's conference if you are joining that council at the same time.

How do I renew my membership?

Renewal notices are mailed to all members at the beginning of each November. You may send your renewal notice and payment to us by mail, or you may visit the Join/Renew page of this site to renew online.

How do I report a change in address, email, phone, or fax?

You can submit updated contact information through our online Basic Member Directory:

Enter your name in the directory fields and click "Submit Query."
On the results screen, click on your name.
In your pop-up profile, click on "Update this Profile."
Make any necessary changes and click "Submit Changes."

We'll update our records. Your new information will appear in the directory within 1 to 2 weeks.

If you have trouble with the directory, you may also send your updated information to the Council Administration.

I am not a member of any council. Before I join, how can I find out who else from my credit union is a member?

Please contact Teresa Steele in Council Administration. She can provide you with up-to-date information on other Council members in your credit union.

Conferences

When will information on the next conference be available?

Preliminary location information and dates for the next Council conference will be posted to the Events section of this site, usually as soon as the previous year's conference has ended. Information about previous conferences will remain on the site as a backgrounder and an aid in decision making.

A working agenda and registration form will be posted to the Events section of this site, usually usually 4 to 6 months before the conference.

A final agenda, brochure, and hotel/travel information will be posted to the Events section of this site, usually 3 to 4 months before the conference.

If you need additional information about an upcoming conference, please contact Council Program Coordinator Teresa Steele.

Do I have to be a council member to attend a council conference?

No. Each conference has separate pricing for members and nonmembers. You can save on the conference registration fee by becoming a Council member at the time of registration.

Affiliation with CUNA/League is required for attendance, but limited exceptions may apply. Please contact CUNA prior to making travel arrangements to confirm eligibility.

How do I reserve my hotel room?

Contact information and a group rate code for the conference hotel are provided in all printed and online conference materials. You must make arrangments directly with the hotel before the room block expiration date in order to guarantee a room at the group rate.

What materials are provided at your conferences?

Downloadable copies of speaker presentations are posted to the Council web site shortly before the conference, and remain on the web site during and after the conference. Registrants receive email notification with the password required to download the presentations. Hard copies of speaker presentations are not provided on site.

Notebooks, pens, and other relevant supplemental materials (program guide, conference journals, attendee rosters) are also provided.

What is the dress code at your conferences?

Dress is business casual at all conference events unless otherwise noted.

Leadership

Who are the Council leaders?

Visit the Executive Committee page of this site for background and contact information on the Council's elected leadership. Your executive committee welcomes your feedback - feel free to drop a line!

Visit the Contact Us page of this site for contact information for Council Administration.

How can I join a subcommittee?

The Subcommittees page of this site has a description of each committee's activities and an email link to each subcommittee chair. Simply send an email to the council manager indicating which committee you're interested in joining. We'll then follow up with you directly.

How can I be elected to the executive committee?

Each year, the Council's Nominating Committee sends a Call for Nominations to the membership. If you are interested in serving on the executive committee, respond to the call with the requested information.

Recommended candidates will then be added to the election ballot, which will be presented to the membership for a vote. Elected committee members will take office at the conclusion of that year's conference.

What other leadership opportunities are available to me as a council member?

Our members are frequent speakers at council conferences and at other CUNA events. They contribute to industry publications, educational curriculum and product development, research reports, and regulatory comments. Their insight, commitment, and visibility help build the credibility of professionals throughout the credit union movement.

Leadership opportunities with the council are as broad as your imagination. Contact Council Program Coordinator Teresa Steele if you'd like to get involved.

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