CUNA Operations, Sales & Service (OpSS) Council - A National Organization for Credit Union Operations, Sales & Service Professionals

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Five Steps to Turn Members into Advocates

February 6, 2012 |

All credit unions want more members. And all credit unions want satisfied members. But what if credit unions had members as advocates? Member advocacy is far more important than member satisfaction. more>

One Call Boosts Onboarding Quality

February 2, 2012 |

In the field of human resources, "onboarding" is often applied to new employees. But in the financial services industry, the term also refers to the account-opening process or new-account set-up. more>

The Days of Matrix Overdraft Programs Are Over

January 31, 2012 |

As regulators continue to fine-tune their expectations of consumer financial products, they seem unified in their efforts to require transparency regarding fees and information about how financial programs work. more>

Is Your CU Seizing the Day?

January 25, 2012 |

The Durbin Amendment has given financial institutions with under $10 billion in assets a remarkable opportunity to grow, according to a recent column in BAI Banking Strategies. Its’ all part of the scenario that, for credit unions, plays out around Bank T more>

Role Playing Reaps Positive Results

January 23, 2012 |

You say the word “role-play” and the staff cringes. Sounds familiar? Role-playing often falls into disfavor with employees because the trainer doesn’t ensure that “realism rules.” more>

Upcoming Events

As a reminder, don't forget to budget now for this upcoming conference!

CUNA Operations, Sales & Service
Council Conference

October 14-17, 2012
Member Conference Fee $845

Las Vegas, NV

Did you know?
CUNA Council members instantly save $100 on all CPD Schools, eSchools and $50 on all Webinars

In the Spotlight

Check out the latest
In the Spotlight: Jim Johnson
Periodically the CUNA OpSS Council will be highlighting one of its members. They will be sharing with us their best practices, biggest challenges, and some tidbits about themselves. (view the archive)