YOUR ACCOUNT
join/renewsearch

Webinars/Roundtables


> View All Upcoming CPD Webinars

*CUNA OpSS Council members receive a $50 discount on all CPD webinars

The following webinars are endorsed by the
CUNA OpSS Council:

None scheduled at this time.
Please check back shortly.

 

Upcoming OpSS Council Virtual Roundtables:

None at this time. Please check back shortly.

 

------------------------------------------------

Past OpSS Council Virtual Roundtables:

Don't have the WebEx player installed? Get it free here. (use the .wrf player)

 

8/4/10 | Regulatory Changes Impacting your Bottom Line? What Can We Do?

  • With recent (and possible future) regulatory changes potentially negatively affecting our bottom line, join us as we discuss the impact and ways we can look for alternative sources of income.  In this interactive roundtable, you'll hear the perspective of a couple different credit union professionals who will get the conversation rolling.  Bring your thoughts, concerns and ideas to the table as we explore a timely topic that impacts us all!
  • Facilitators  – Steve Langley, VP of Sales Services Training for Travis Credit Union & Patsy Gayda, Director of Operations at Spokane Teachers Credit Union

> View the Archived Roundtable

 

4/1/10 | "Maximizing Your OpSS Council Membership"

  • Many council members know there are many online resources available to them, but don't know where to start. And with tight budgets, you need all the help you can get. Get tips and tricks on the list serve, file library, CUNA Councils Connect, white papers and more. Find Answers. Save Time. Save Money. Maximize your membership!
  • Facilitator  – Christopher Morris, Councils Web Manager

> View the Archived Roundtable

 

10/29/09 | Enhancing Operational Efficiencies

  • Facilitators –Keith Kaufield, Vice President of Operations, Air Academy Federal Credit Union and Jennifer Lehn, Executive Vice President, Numerica Credit Union - both CUNA OpSS Council Executive Committee Members

    The archived roundtable is available for free for OpSS Council members to download below:

    > Download the Virtual Roundtable
      (right click and select "Save Target as..."

     

6/30/09 | Challenges of Branch Staffing Today

  • Facilitators –Patti Dixon, Vice President of Service Centers, Baxter CU, and Jennifer Lehn, Executive Vice President, Numerica Credit Union - both CUNA OpSS Council Executive Committee Members.

    The archived roundtable is available for free for OpSS Council members to download below:

    > Download the Virtual Roundtable
      (right click and select "Save Target as..."

 

4/28/09 | Call Center Best Practices: Increasing Service and Revenue

  • Facilitator – Jennifer Lehn, Executive Vice President, Numerica Credit Union, and CUNA OpSS Council Vice Chair.

    The archived roundtable is available for free for OpSS Council members to download below:

    > Download the Virtual Roundtable
      (right click and select "Save Target as..."

 

3/4/09 | Maintaining Sales Enthusiasm in Tough Times

  • Facilitator – Jennifer Lehn, Executive Vice President, Numerica Credit Union, and CUNA OpSS Council Vice Chair.

    The archived roundtable is available for free for OpSS Council members to download below:

    > Download the Virtual Roundtable
      (right click and select "Save Target as..."

     

What is a Virtual Roundtable?

  • This is NOT a webinar! Instead, this is a discussion forum hosted in a web conference format for attendees to share knowledge, insights and experiences with their peers.
  • Content is focused on a specific and timely topic of interest or concern to operations, sales and service professionals
  • The program is designed to provide a unique and facilitated peer to peer learning experience

Typical Agenda

  • An interactive presentation by the facilitator to “frame” the peer to peer conversations
  • Q & A from participants
  • Facilitated peer to peer discussion

Best of all, Virtual Roundtables are FREE to Council members!!