Thank you for all that attended, and for making the
2005 CUNA OpSS Conference great
success.
Here are some resources for those that attended:
 
 Winning in Overtime
Championship Strategies
from a Championship Coach
Mark Adams
President,
Enthusiadams, Inc.
Springboro, OH
Mark Adams is a professional
communicator who helps
people from all walks of life
be more successful. His
background
as a former
championship
basketball
coach and now
as a successful
businessman and color analyst on
ESPN and FoxSportsNet has given
him a unique view of what it
takes to lead sales, member service
and management/leadership
training teams through better
communication and coaching
strategies.
Mark Adams is a “real” coach
who can help your sales, customer
service and management teams
to identify their strengths and get
back to the basic fundamentals
of success.
Learning Outcomes
• Learn how to coach your sales
and member service team to be accountable.
• Learn the value of practicing
and executing the fundamentals of sales.
• Learn how to coach your sales
and service team to develop quality relationships.
Read Mark Adams Latest Article
• "The Qualities of a “Real” Coach."
2005 Best Practice Awards
Credit union operations, sales and service professionals know that finding the right solution to a problem or situation often is determined by understanding and developing the best approach to accomplish those issues. While there may be no right way or wrong way to face Operations, Sales & Service challenges, there is most certainly a BEST way!
Identifying these new approaches and recognizing their universal application to credit unions nationwide is the purpose of the CUNA OpSS Council's Best Practices.
We invite you to submit your Best Practices!
 Coaching Excellence:
Maximizing Performance and Growth!
Finding the Coach Within
Sandra Bernard Dugas, Ph. D.
Professional Executive Coach
Dynamic Adventures
Lafayette, LA
We all know coaching is fundamental to Organizational success, and we’re all expected to be effective coaches. But how many of us use a “Coaching Model,” or have been taught how to be a highly effective coach? Accomplished Professional Executive Coach Dr. Sandra Bernard Dugas will show you the tremendous advantages of mastering this life skill, and using it both for enhancing and correcting behavior. Prepare to play, “Get Off My Back” and other interactive exercises.The presentation will lend itself to lots of self-discovery and managerial mastery, including:
• Distinguishing coaching and where it can be utilized.
• Applying models for real life coaching conversations for improved performance or development.
• Discovering the qualities and traits of an effective coach.
 Crisis Communication Theory
Ty Warren,
W3 Communications & Training
Birmingham, AL
What you will gain from this session:
- The need for a crisis audit
- The stages of a crisis and the changing requirements of a response
- Strategies for choosing the crisis team
- Real world case studies
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