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Conf. Presentations

8th Annual CUNA OpSS Conference
September 11-14, 2005
Caesars Palace in Las Vegas, NV

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See events for September 12 | September 13 | September 14

MONDAY, SEPTEMBER 12
Registration Desk Open 7:30 a.m. - 4:30 p.m.
8:45-10:00 am

"Winning in Overtime:
Championship Strategies from a Championship Coach"
Mark Adams, President, EnthusiAdams, Springboro, OH
Sponsored by Allied Solutions
10:15-11:30 am

High Performance/High Fulfillment
Eric Klein, President, Dharma Consulting, Encinitas. CA
Sponsored by Liberty Enterprises, Inc.
1:30-2:45 pm
Sales

"The Nuts, Bolts, and Cookies of Implementing a Sales Culture. 
Loaded with Take-aways on what Worked and what didn't Work in our Sales Journey"
Keith Kauffeld, Chief Operating Officer
Air Academy FCU, Colorado Springs, CO
Sponsored by CU Direct Corporation
Service/Operations

Serving New Markets
Keryn Marlatt, Senior Vice President, Strategic Planning & Service
WestStar CU , Las Vegas, NV
Executive Development

How to Lead Cultural Change
Eric Klein, President, Dharma Consulting, Encinitas, CA
3:00-4:15 pm
Service/Operations

Using Technology to Enhance Member Service
Kevin Conway (Andera), John Smith (DelaRue), Charles Van Court (Fuze)

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TUESDAY, SEPTEMBER 13
8:15-10:30 am

General Session
Successful Sales Leadership
Rick Olson, President, Rick Olson Seminars, Dallas, WI

1:30-2:45 pm
Sales

Using Branch Productivity in Credit Union Leadership
Glenn Strebe, President/CEO
Air Academy FCU, Colorado Springs, CO
Sponsored by CU Direct Corporation
Service/Operations

Identity Theft: The Crime of the Century
Ken Otsuka, Senior Risk Management Specialist
CUNA Mutual Group, Prospect Heights, IL
Executive Development

Crisis Communication Theory
Ty Warren, W3 Communications & Training, Birmingham, AL

3:00 pm - 4:15 pm
Sales

Rewards/Recognition - What Motivates our Employees?
Tina McMinn, AVP of Branch Services-Administration,
   Stanford FCU, Palo Alto, CA
Karen Intracaso, VP/Lending
   Spectrum CU, San Francisco, CA
Dennis Guida, Partner, Mike Higgins & Associates
Service/Operations

Business Lending a Roadmap to Success
Charlie Grossklaus, President/ CEO, Royal CU, Eau Claire, WI

Executive Development

Crisis Communication Practice
Ty Warren, Extreme Arts & Sciences, Birmingham, AL

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WEDNESDAY, SEPTEMBER 14
Registration Desk Open 7:30 a.m. - 11:30 a.m.
8:15-9:15 am

Grooming Leadership
Ty Warren, W3 Communications & Training, Birmingham, AL

9:30- 11:00 am

Outstanding Customer Service, Ritz Carlton Style
Jeff Hargett , Ritz Carlton, Las Vegas, NV

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Attendee Resources

Agenda

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Conf Presentations



Hotel and Travel

Caesars Palace

Caesars Shopping

Weather

Attractions

The City

Hotel information:
    3570 Las Vegas Blvd.
    Las Vegas, NV 89109
    Reservations:
    800-634-6661

 Room Rate:
   $159 Single Occupancy
   $159 Double Occupancy
   plus applicable taxes.

 

 

What people said about past HR/TD Conferences...

 

- The 2004 OPSS Conference was outstanding. The speakers were outstanding and I found great value in my time away from the office and home. Within one week of the conference I had made changes to the way we do things to include several of the "Best Practice

· This conference is a great way to meet and network with other Sales and Service Managers and Officials. The presentations are useful and applicable to my job and I always return to my credit union with many great resources.