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In the News
 

Tips for Successful ACH Usage Discussed in New Council White Paper

Credit union professionals can discover tips to get the most out of automated clearing house (ACH) usage in the first of two recently released white papers from the CUN more>


Cutting Costs in Today’s Economy

XN Financial Services is a Florida-based firm that creates specialized insurance products underwritten by Lloyd's of London. One of the tasks that CFO Bob Zobel enjoys the most is "turning over little rocks." more>


ˇBienvenidos! Best Practices for Using Welcome Calls in Your Hispanic Customer Service Strategy

Many companies have adopted strategies to welcome their newly acquired customers. These contacts most often take place in the form of letters or packets mailed to the customer via the postal service, an e-mail, a pre-recorded outbound broadcast message more>


The Role of Succession Planning and Leadership Development in Successful CU Mergers Addressed in New White Paper

The role of succession planning and leadership development in successful credit union mergers is discussed in the first of two CUNA Councils white papers. more>


Boost Contact-Center Efficiency

Companies have traditionally thought of customer-service hubs as cost centers--a part of the organization that tried its best to soothe angr more>


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In the Spotlight

Check out the latest
In the Spotlight
: Debbie Baumann

Periodically the CUNA OpSS Council will be highlighting one of its members. They will be sharing with us their best practices, biggest challenges, and some tidbits about themselves. (view the archive)

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