CUNA Operations, Sales & Service (OpSS) Council - A National Organization for Credit Union Operations, Sales & Service Professionals

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Tips for Successful ACH Usage Discussed in New Council White Paper

July 1, 2009 |

Credit union professionals can discover tips to get the most out of automated clearing house (ACH) usage in the first of two recently released white papers from the CUN more>

Cutting Costs in Today’s Economy

June 30, 2009 |

XN Financial Services is a Florida-based firm that creates specialized insurance products underwritten by Lloyd's of London. One of the tasks that CFO Bob Zobel enjoys the most is "turning over little rocks." more>

¡Bienvenidos! Best Practices for Using Welcome Calls in Your Hispanic Customer Service Strategy

June 24, 2009 |

Many companies have adopted strategies to welcome their newly acquired customers. These contacts most often take place in the form of letters or packets mailed to the customer via the postal service, an e-mail, a pre-recorded outbound broadcast message more>

The Role of Succession Planning and Leadership Development in Successful CU Mergers Addressed in New White Paper

June 17, 2009 |

The role of succession planning and leadership development in successful credit union mergers is discussed in the first of two CUNA Councils white papers. more>

Boost Contact-Center Efficiency

June 17, 2009 |

Companies have traditionally thought of customer-service hubs as cost centers--a part of the organization that tried its best to soothe angr more>

Upcoming Events

9/2/09

Risk Management for the Hispanic Market - Webinar (more)

9/27 - 9/30/09

CUNA Operations, Sales & Service Council Conference - San Diego, CA (more)

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CUNA Council members instantly save $100 on all CPD Schools, eSchools and $50 on all Webinars

In the Spotlight

Check out the latest
In the Spotlight: Debbie Baumann
Periodically the CUNA OpSS Council will be highlighting one of its members. They will be sharing with us their best practices, biggest challenges, and some tidbits about themselves. (view the archive)