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Good Cross-Sells for a Slow Economy

“Recession or no recession, people need certain things,” points out Patti Yeiser Potter, president of Yeiser Training for the Financial Industry in Cordova, Tennessee. “Their cars break down, their mortgage is too expensive and they need a smaller more>


Going ‘Lean’ Can Boost Efficiency

The financial services sector has been slow to adopt “lean” practices during this recession, perhaps thinking those practices apply only to more>


Customer Service Tip: Diffuse First, Educate Second

I recently had the opportunity to work with Family Video, the largest privately owned movie and game “rentailer” in the United States,and third largest overall, with 612 stores. In an industry struggling to deal with significant changes, such as new more>


An Easy Way to Keep Clients? Use Surveys

Everyone knows it less costly to retain a client relationship than acquire a new one. Though many advisors continue to expend a great deal of time and energy on new client acquisition efforts, all too often minimal effort is focused on retaining existi more>


Say ‘Goodbye’ to Nonlocal Checks

Check processing is about to change. The Federal Reserve has announced that in early 2010 it will complete a final restructuring effort to consolidate its check-processing operations for paper checks into a single region for the entire U.S. more>


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