CUNA Operations, Sales & Service (OpSS) Council - A National Organization for Credit Union Operations, Sales & Service Professionals

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In the News

Good Cross-Sells for a Slow Economy

March 10, 2010 |

“Recession or no recession, people need certain things,” points out Patti Yeiser Potter, president of Yeiser Training for the Financial Industry in Cordova, Tennessee. “Their cars break down, their mortgage is too expensive and they need a smaller more>

Going ‘Lean’ Can Boost Efficiency

March 5, 2010 |

The financial services sector has been slow to adopt “lean” practices during this recession, perhaps thinking those practices apply only to more>

Customer Service Tip: Diffuse First, Educate Second

March 3, 2010 |

I recently had the opportunity to work with Family Video, the largest privately owned movie and game “rentailer” in the United States,and third largest overall, with 612 stores. In an industry struggling to deal with significant changes, such as new more>

An Easy Way to Keep Clients? Use Surveys

February 25, 2010 |

Everyone knows it less costly to retain a client relationship than acquire a new one. Though many advisors continue to expend a great deal of time and energy on new client acquisition efforts, all too often minimal effort is focused on retaining existi more>

Say ‘Goodbye’ to Nonlocal Checks

February 19, 2010 |

Check processing is about to change. The Federal Reserve has announced that in early 2010 it will complete a final restructuring effort to consolidate its check-processing operations for paper checks into a single region for the entire U.S. more>

Upcoming Events

3/11/10

Robbery Prevention: New Approaches for an Old Peril - Audio Conference (more)

4/1/10

"Maximizing Your OpSS Council Membership" - Virtual Roundtable (more)

4/19 - 4/21/10

CUNA Sales & Service Culture Institute - Denver, CO (more)

Did you know?
CUNA Council members instantly save $100 on all CPD Schools, eSchools and $50 on all Webinars

In the Spotlight

Check out the latest
In the Spotlight: Kim Luton
Periodically the CUNA OpSS Council will be highlighting one of its members. They will be sharing with us their best practices, biggest challenges, and some tidbits about themselves. (view the archive)